We proudly offer international shipping services in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
We are not responsible for custom fees once the items have shipped. By purchasing our products, you consent to one or more packages being shipped to you, and you may get custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 5-10 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please get in touch with us, and we will do our best to help you.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Introducing our innovative Reptile Water Dispenser, designed to mimic the natural drinking habits of arboreal reptiles like snakes, geckos, lizards, chameleons, and bearded dragons. This second-generation water dripper not only ensures your pet’s hydration but also enhances their living environment, making it more akin to their natural habitat.
Our water dispenser stands out with its unique ability to attract even the most reluctant reptile drinkers. Regular access to moving water not only prevents dehydration-related illnesses but also contributes to your pet’s overall health. Additionally, it adds beneficial humidity to your terrarium, creating a more comfortable and healthy living space.
Perfect for daily use, this water dispenser is especially beneficial in environments where natural water sources are not readily available. It is ideal for pet owners who seek to provide a more natural and enriching habitat for their reptiles and amphibians.
Don’t miss out on this opportunity to improve your pet’s health and wellbeing. Our Reptile Drinking Fountain is more than just a water source; it’s an investment in your pet’s quality of life. Order now and take the first step towards creating a more natural and nurturing environment for your beloved reptile or amphibian!
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