Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

What countries do you ship to?

Dallian provides shipping to over 200 countries around the world*
*with some exceptions

What are your shipping rates?

We provide free shipping in most cases depending on the country.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. Reach out to us at support@dallian.shop within the 3-5 day period if you have not received your tracking information.

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@dallian.shop