Refunds and Return Policy
At Dallian Auto Accessories, we are dedicated to ensuring a positive shopping experience. This policy outlines the conditions under which you may cancel an order, request refunds, and make returns. By shopping with us, you agree to the terms and conditions below.
1. Order Cancellations
- Eligibility: You may cancel your order until it has been shipped.
- Timeframe: If your order has already been paid and you wish to modify or cancel it, please get in touch with us within 12 hours of placing it.
- How to Cancel: Contact our support team at support@dallian.shop to initiate a cancellation. Once your request is received and verified, we will process the cancellation.
2. Refunds
We take pride in offering absolute satisfaction guarantees so you can confidently shop.
2.1 Full Refund Guarantees
- Non-Receipt of Order: You are entitled to a full refund if you do not receive your order.
- Late Delivery: You are entitled to a full refund if your order does not arrive within the guaranteed time (45 business days, excluding 1-3 business days for processing).
- Item Not as Described: If the received item is materially different from the description on our website, you may be eligible for a full or partial refund.
2.2 Circumstances Where Full Refunds Are Not Available
- Incorrect Shipping Information: If your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Exceptional Circumstances: If your order does not arrive due to extraordinary factors outside our control (e.g., customs clearance delays, natural disasters).
2.3 Refund Processing Times
- Timeframe: Once issued, refunds can take 7–14 days to process, depending on your payment method.
- Method: Refunds are processed via the original payment method unless otherwise arranged.
3. Easy Returns
All our products come with a 60-day Money-Back Guarantee. We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund—no questions asked.
3.1 Return Conditions
- You should return the product at your own expense unless otherwise agreed upon.
- Please contact us before initiating a return; we will guide you through the process and provide any necessary authorization.
3.2 How to Initiate a Return
- Contact Us: Reach out via our “Contact Us” page or email support@dallian.shop.
- Authorization: Wait for confirmation and instructions on how to return your item.
- Refund or Replacement: Once we receive the returned item and verify its condition, we will process your refund or dispatch a replacement.
Important: Please do not return your purchase to us unless we have explicitly authorized you to do so.
4. How to Contact Us
If you have any questions or concerns regarding our Refunds and Return Policy, or if you wish to initiate a cancellation, refund, or return, please reach out to us at:
Email: support@dallian.shop
We value your satisfaction above all else and are committed to providing a seamless shopping experience. Thank you for choosing Dallian Auto Accessories!
